DevonCourt Sea View Holidays in Brixham
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Winter Joy!

Winter Joy!

Winter Joy!

The skies are blue in Devon today and we are enjoying the winter sunshine on the English Riviera!

Why not join us? Book a mini-break, or a week away at Devoncourt in Brixham.

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Devoncourt Holiday Flats

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    Winter Joy! The skies are blue in Devon today and we are enjoying the winter sunshine on the English Riviera! Why not join us? Book a mini-break, or a week …

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Contact Us

 devoncourt@devoncoast.com

 01803 853 748

 07802 403289

l DevonCoast Ltd, DevonCourt
85 Berryhead Road, Brixham, Devon, TQ5 9AB

Privacy Statement | Booking Terms

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© DevonCoast Ltd 2018

Privacy Statement

Here at DevonCourt, we take our guests’ privacy seriously – we collect only the information that we need, we hold it securely, and we never share it with other organisations.

Who we are

DevonCourt Sea View Holidays in Brixham are provided by Devoncoast Ltd – a family owned company that has been based in Brixham for over 30 years. Our website address is: https://devoncourtbrixham.co.uk.

What personal data we collect and why we collect it

Booking details

Our booking forms collect only your contact details, details of numbers of guests and any additional requests that you make for your stay – for the purposes of completing the booking and communicating with you about your holiday. We ask for your explicit consent to hold this information as you complete the booking process. Website card transactions are completed securely using a payment gateway provided by Stripe (see: https://stripe.com/gb/privacy) or via PayPal (see: https://www.paypal.com/en/webapps/mpp/ua/privacy-full). We do not hold your card details on our own database. We may use the contact details you provide to communicate with you in the future about important information or special offers.

Subscriptions

The email Subscription service on this site is provided by Automattic, whose privacy policy can be found here: https://automattic.com/privacy/. To set up and process subscriptions, they use the subscriber’s email address, as well as the ID of the post or comment (if you subscribe by ticking one of the boxes at the bottom of a particular post).

In the event of a new subscription being initiated, they also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URL which was given in order to access the page. This server data is used for the exclusive purpose of monitoring and preventing abuse and spam.

Cookies

When you visit our site, Google Analytics (see below) sets a cookie to enable it to distinguish individual users, which expires after 2 years. It also sets a temporary cookie, which expires after 1 minute, to control the rate of exchange of data with its servers. The cookies do not contain any personally identifiable data.

Analytics

We use Google Analytics to collect information about the number of visits to our site. We use a standard implementation of Google Analytics, which does not store any personally identifiable information. Visitors’ IP addresses are used, where possible, to determine the area in which their device is located but the IP address itself is not data that can be accessed through Google Analytics. All data in Google Analytics is aggregated and anonymised.

Security and Spam Protection

This site employs software to protect against unauthorised login, spam and other malicious activity. Where malicious activity is detected, the IP address form which it originated will be stored.

Who we share your data with

We do not share your personal data with any other organisations.

How long we retain your data

Contact details that you enter on the booking form, or provide us with separately offline, are stored in our database indefinitely – unless you request that it is removed.

For users that subscribe to email notifications, your email address is stored indefinitely – until such time as you unsubscribe or request that it is removed.

What rights you have over your data

You can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you do not wish us to communicate with you over important information or special offers at Devoncourt, please advise us and we will honour your request.

Where we send your data

This site is hosted on a server situated within the EU. Information provided when you sign up to the email subscription service may be held by Automattic on servers outside the EU, where it is safeguarded to the same standards as if the data was held within the EU – see: https://automattic.com/privacy/. Card transactions are completed securely using a payment gateway provided by Stripe – see: https://stripe.com/gb/privacy

Some data held in our own systems is also stored in secure cloud storage provided by Microsoft, where it remains private and is held on servers based in the EU or on servers where it is safeguarded to the same standards as if the data was held within the EU – see: https://products.office.com/en-gb/business/office-365-trust-center-privacy

Our contact information

For any matter related to privacy or the storage and processing of personal data, please contact us using any of the following options:

Phone: 01803 853 748  Email: devoncourt@devoncoast.com  Post: DevonCoast Ltd, DevonCourt, 85 Berryhead Road, Brixham, Devon, TQ5 9AB

Additional information

How we protect your data

This site employs a secure (https) connection and, as such, any data you exchange with the site is transmitted over a secure, encrypted connection – details of our security certificate can be viewed by clicking on the symbol to the left of our website address in your browser address bar. Access to data held within the site, within our own computer systems and cloud storage, or within our account with Automattic (the providers of the email subscription service) is password-protected and subject to additional layers of security.

What data breach procedures we have in place

If we suspect that there has been any unauthorised access to, or disclosure of, the personal data we hold, we will immediately inform anyone who we believe may have been affected.

What third parties we receive data from

If you complete your booking via a third-party website, such as Booking.com, we receive and hold your contact details and booking information in the same way as if it had been submitted to us directly.

Our Terms and Conditions

Devoncourt Brixham Holidays are provided by Devoncoast Ltd & Devoncourt Ltd, 85 Berryhead Road, Brixham, Devon, TQ5 9AB.

Bookings are subject to the following terms and conditions, as agreed to at the time of booking:

  • A contract between you and Devoncoast Ltd, and/or its subsidiary companies, will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.*
  • A non-refundable deposit of £50 per week [short breaks fifty pounds] is payable to secure your booking. By paying a deposit you are agreeing to all our terms and conditions  whatsoever.
  • The balance must be paid before occupying your flat. Payments by credit or debit card, BACS, cash or cheque are acceptable. However, cheque payments must be made at least 14 days in advance of your holiday to allow for funds to clear.
  • If you have provided credit or debit card details to secure your booking, we reserve the right to debit the balance to that card on your date of arrival even if you do not turn up.
  • All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday at any stage after your booking is confirmed then your deposit will be forfeit. If you cancel less than 21 days prior to the holiday, and we are unable to re-let your accommodation, we will charge you the full amount that you agreed to at the time of your booking, and will charge this amount to any credit or debit card that you used to secure your booking.
  • We strongly advise that you take out a travel insurance policy that includes cover for any payments that you are obliged to make in the event of having to cancel your holiday. The above terms apply to any cancellation by you, regardless of the reason.
  • Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us. We reserve the right to change the accommodation booked to similar accommodation at any time without notice or penalty.
  • The number of persons using the accommodation at any time must not exceed the number agreed to at the time of your booking and only those people listed on the booking form can occupy the apartment. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
  • Bookings cannot be accepted from persons under eighteen years of age.
  • Discounts. Occasionally were offer discounts. Only one discount may be claimed per booking at the time of placing your deposit. Discounts are not available to Booking.com customers and other web promoters and Mini Breaks. Discounts can be withdrawn at a moments notice. Your price is fixed at the time of placing your deposit.
  • We (the owner) reserve the right to refuse a booking without giving any reason.
  • We or our representative reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes, security, or any other purpose deemed necessary, and on the grounds of Health and Safety.
  • Tenancies normally commence at 12.30 unless otherwise agreed and guests are required to vacate the apartment by 09.30 on the day of departure.
  • Allergies. we do not have any feather pillow or duvets. We cannot guarantee our apartments and contents are allergy free.
  • Smoking anywhere on the premises (apart from your own balcony) will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by or smoking will be at your expense. Please test your smoke detector daily and report immediately any failure.
  • BBQ Sorry due to the fire risk we do not allow BBQ’s anywhere on the premises-site.
  • No  naked flames or portable gas or oil heaters are permitted.
  • Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
  • Management reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition, minimum fifty pounds.
  • Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you, minimum fifty pounds.
  • The client may in no circumstance re-let or sublet the property, even free of charge.
  • The internet connection is available subject to technical availability. The wifi must not be used for any immoral or obscene downloads or viewing, and can only be used while you are in occupation of the apartment..
  • The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, or grounds.
  • All inventory [articles and items] must remain in the property it was in at arrival and not be taken to another property.
  • Children under 18 must be supervised by their parents/guardians at all times.
  • We reserve the right to terminate  a holiday without compensation, and eject any person/s for unreasonable, or unsocial behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
  • Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
  • We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
  • We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

*Flats 1, 6 and 7 are privately owned. Devoncoast Ltd acts solely as a booking agent for these properties and takes no responsibility for the contents or condition of theses flats whatsoever..

Read our Access Statement.


ADDITIONAL GUEST INFORMATION

 

  • Check in from 12:00
    Check out 9:30
    If you arrive early, or would like to spend more time locally after check-out, we would be more than happy to hold on to your luggage securely, until your return.
  • Photo ID: We will require Photo ID and proof of your address on arrival. Persons coming from outside the UK will be required to produce a full Passport
  • On departure: we would be very grateful if you could empty bins, strip beds, clean dirty dishes etc, leaving the flat in a clean and orderly fashion, as you found it. Thank you. We award a ‘super clean’ voucher to guest who do this, which entitles them to free towel and linen hire on their next visit!
  • Vacuum cleaners are available on each landing and general cleaning products are provided under your sink.
  • Cleanliness: As you check-in you will be showed around your apartment; by doing this we can check and verify the cleanliness and the maintenance of the rooms and in the common areas. We are very meticulous and serious about this, so if you ever notice something to fix, please let us know!
  • Although you are on holiday, you may like to know that laundry facilities are available on site! A washing machine and tumble drier (with slot payments) are available on the ground floor, plus irons and ironing boards are also available!
  • Security: Please remember to lock the doors and close the windows when you leave your apartment unoccupied, and switch of hot water immersion heaters.
  • Electricity: is by a £1 slot or card meter.  The meter is in in the airing cupboard, in your hallway.  Most customers find around £2-3 per day. is adequate.
  • Hot Water: The water is heated by electricity. Beware the water can get very hot.
  • Shower: The shower is heated by electricity. Test the temperature of the water by hand before entering the Shower. Do not use the cooker and the shower at the same time. Do not flush the toilet of turn on a tap while using the shower. Beware this can make the water very very hot.
  • Car Parking: One space is allocated per apartment. A parking sticker must be displayed at all times. Please let the office know your vehicle registration number. Motorhomes and vans are not permitted. Management accept no responsibility for damage or loss or injury, no matter how caused, to vehicles, or their contents, or to pedestrians using one of our three car parks or drives. Vehicles are parked at Owners Risk.
  • Boats/Bikes: Please let us know if you would like to bring any leisure equipment – we will try to accommodate this within the car park.
  • ELEVENOCLOCK: Out of respect to other holiday makers, please keep all noise to an absolute minimum after eleven o’clock!
  • Seagulls: Although a quintessential part of your seaside holidays, they should not be encouraged! Please do not feed the seagulls, they can be dangerous when seeing a chip, a pasty or an ice-cream cone!
  • Balconies: If you’re spending time on the beach, or in the pool, we appreciate that you may wish to dry your swimsuits and towels after use, however we respectfully ask that towels and wetsuits are not hung over the balcony railings. A washing Machine and Tumble dryer are available in the Launderette.