Privacy Statement

Here at DevonCourt, we take our guests’ privacy seriously – we collect only the information that we need, we hold it securely, and we never share it with other organisations.

Who we are

DevonCourt Sea View Holidays in Brixham are provided by Devoncoast Ltd – a family owned company that has been based in Brixham for over 30 years. Our website address is: https://devoncourtbrixham.co.uk.

What personal data we collect and why we collect it

Booking details

Our booking forms collect only your contact details, details of numbers of guests and any additional requests that you make for your stay – for the purposes of completing the booking and communicating with you about your holiday. We ask for your explicit consent to hold this information as you complete the booking process. Website card transactions are completed securely using a payment gateway provided by Stripe (see: https://stripe.com/gb/privacy) or via PayPal (see: https://www.paypal.com/en/webapps/mpp/ua/privacy-full). We do not hold your card details on our own database. We may use the contact details you provide to communicate with you in the future about important information or special offers.

Subscriptions

The email Subscription service on this site is provided by Automattic, whose privacy policy can be found here: https://automattic.com/privacy/. To set up and process subscriptions, they use the subscriber’s email address, as well as the ID of the post or comment (if you subscribe by ticking one of the boxes at the bottom of a particular post).

In the event of a new subscription being initiated, they also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URL which was given in order to access the page. This server data is used for the exclusive purpose of monitoring and preventing abuse and spam.

Cookies

When you visit our site, Google Analytics (see below) sets a cookie to enable it to distinguish individual users, which expires after 2 years. It also sets a temporary cookie, which expires after 1 minute, to control the rate of exchange of data with its servers. The cookies do not contain any personally identifiable data.

Analytics

We use Google Analytics to collect information about the number of visits to our site. We use a standard implementation of Google Analytics, which does not store any personally identifiable information. Visitors’ IP addresses are used, where possible, to determine the area in which their device is located but the IP address itself is not data that can be accessed through Google Analytics. All data in Google Analytics is aggregated and anonymised.

Security and Spam Protection

This site employs software to protect against unauthorised login, spam and other malicious activity. Where malicious activity is detected, the IP address form which it originated will be stored.

Who we share your data with

We do not share your personal data with any other organisations.

How long we retain your data

Contact details that you enter on the booking form, or provide us with separately offline, are stored in our database indefinitely – unless you request that it is removed.

For users that subscribe to email notifications, your email address is stored indefinitely – until such time as you unsubscribe or request that it is removed.

What rights you have over your data

You can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you do not wish us to communicate with you over important information or special offers at Devoncourt, please advise us and we will honour your request.

Where we send your data

This site is hosted on a server situated within the EU. Information provided when you sign up to the email subscription service may be held by Automattic on servers outside the EU, where it is safeguarded to the same standards as if the data was held within the EU – see: https://automattic.com/privacy/. Card transactions are completed securely using a payment gateway provided by Stripe – see: https://stripe.com/gb/privacy

Some data held in our own systems is also stored in secure cloud storage provided by Microsoft, where it remains private and is held on servers based in the EU or on servers where it is safeguarded to the same standards as if the data was held within the EU – see: https://products.office.com/en-gb/business/office-365-trust-center-privacy

Our contact information

For any matter related to privacy or the storage and processing of personal data, please contact us using any of the following options:

Phone: 01803 853 748  Email: devoncourt@devoncoast.com  Post: DevonCoast Ltd, DevonCourt, 85 Berryhead Road, Brixham, Devon, TQ5 9AB

Additional information

How we protect your data

This site employs a secure (https) connection and, as such, any data you exchange with the site is transmitted over a secure, encrypted connection – details of our security certificate can be viewed by clicking on the symbol to the left of our website address in your browser address bar. Access to data held within the site, within our own computer systems and cloud storage, or within our account with Automattic (the providers of the email subscription service) is password-protected and subject to additional layers of security.

What data breach procedures we have in place

If we suspect that there has been any unauthorised access to, or disclosure of, the personal data we hold, we will immediately inform anyone who we believe may have been affected.

What third parties we receive data from

If you complete your booking via a third-party website, such as Booking.com, we receive and hold your contact details and booking information in the same way as if it had been submitted to us directly.